SHIPPING & RETURNS
Shipping Policy
YASSA proudly ships worldwide, allowing customers around the globe to enjoy our collections. Orders are typically processed and dispatched within 1–3 business days after payment has been received. During new product launches, promotional periods or public holidays, processing times may be slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details, allowing you to monitor your delivery from dispatch through to arrival.
Shipping rates and estimated delivery times are calculated at checkout based on your destination and selected shipping method.
We work with trusted shipping partners to ensure your order arrives safely and efficiently.
Where possible, applicable customs duties, import taxes and government charges may be calculated and included in the shipping costs displayed at checkout. However, import requirements vary by country and may change from time to time, so we cannot guarantee that all applicable charges will be collected in advance.
Any customs duties, VAT, import taxes or other government charges not included at checkout may be payable by the customer upon import or delivery. We recommend checking your local customs requirements before placing an order.
Please ensure your shipping address and contact details are accurate before placing your order, as YASSA cannot be held responsible for delays resulting from incorrect or incomplete delivery information.
If you have any questions about shipping or your order, our customer support team is always happy to assist.
Return & Exchange Policy
At YASSA, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're happy to offer returns and exchanges in accordance with the policy below.
Items may be returned or exchanged within 30 days of receiving your order, provided they are unused, unworn, unwashed, in their original condition, and returned with all original tags and packaging intact. We reserve the right to refuse returns that do not meet these conditions.
If you wish to exchange an item for a different size or colour, please contact our customer support team before returning your order. Exchanges are subject to product availability.
For change-of-mind returns, customers are responsible for the cost of return shipping unless otherwise required by law. Original shipping charges are non-refundable.
If you receive an item that is damaged, faulty, or incorrect, please contact us within 7 days of delivery with your order number and photographs of the issue. We will arrange a replacement, exchange, or full refund at no additional cost.
Once your returned item has been received and inspected, eligible refunds will be processed to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.
To request a return or exchange, please contact our customer support team by filling out the form on our Contact us page, with your order number and reason for the return. We'll provide you with instructions to complete the process as quickly as possible.